At Royale Travels Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.
Information We Collect
We may collect the following types of information:
Communication Data: Records of your interactions with us, including emails, messages, or calls.
Personal Information: Includes your name, email address, phone number, billing and shipping addresses, and any details provided during bookings or inquiries.
Payment Information: Securely processed payment details for transactions.
Technical Information: Such as your IP address, browser type, device information, and pages visited, to improve your experience on our website.
Booking and Travel Details: Information related to your bookings, such as travel dates, destinations, and preferences.
How We Use Your Information
We use your information for the following purposes:
To comply with legal obligations or resolve disputes.
To process bookings, payments, and provide services.
To communicate with you regarding your inquiries, bookings, and updates.
To send promotional offers, newsletters, and service announcements (only with your consent).
To improve our website, services, and customer support.
How We Share Your Information and With Whom
We do not sell your personal data. However, we may share your information with trusted third parties, such as:
- Service Providers: Partners like airlines, hotels, tour operators, and insurance providers to fulfill your bookings or deliver services.
- Payment Processors: For secure payment transactions.
- Technical Partners: Companies that provide website hosting, analytics, or IT support services.
- Legal Authorities: If required by law or to protect our legal rights.
We ensure that all third parties we work with uphold strict confidentiality and data protection measures.
How Long We Retain Your Information
We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal obligations or resolve disputes. Specifically:
- Personal and booking details are retained for up to 6 years after the completion of your travel for legal and accounting purposes.
- Communication records are retained for 1 year to ensure proper follow-up and support.
- Payment information is stored only until the transaction is processed and completed, unless required for auditing purposes.
Once no longer needed, your data will be securely deleted or anonymized.
Cookies and Tracking Technologies
Our website uses cookies to improve user experience, monitor website performance, and deliver personalized content. You can manage or disable cookies through your browser settings.
Newsletter Subscription
When you subscribe to the Royale Travels newsletter, we collect your email address and use it to send you updates, travel tips, destination highlights, exclusive discounts, and information about our latest tours and packages. By subscribing to our newsletter, you consent to receiving these communications.
How Often We Send Newsletters
We typically send our newsletter once a month. However, during special promotions or important updates, you may receive additional emails. If you no longer wish to receive our newsletter, you can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any newsletter email.
Cookies and Pop-up Forms
To enhance your experience on our website, we use cookies to track whether you have seen our newsletter subscription pop-up form. This helps us ensure that the form is not repeatedly shown to you within a short period.
Cookie Expiration: The cookie associated with the pop-up form will expire after 7 days, after which the form may reappear if you visit our website again.
Pop-up Form Display: When you first visit our website, a pop-up form may appear inviting you to subscribe to our newsletter. If you interact with the form, a cookie will be stored in your browser to prevent the form from reappearing for 7 days.
Your Rights
You have the following rights regarding your data:
Withdraw Consent: Opt-out of promotional communications at any time.
Access and Update: Review or update your personal information.
Delete or Restrict: Request deletion or restriction of your data, subject to legal requirements.
Photos and Videos Submission initiative
Personal Data Collection:
Royale Travels Ltd may collect and store participant names, social media handles, and submitted photos and videos for the purpose of the initiative.
No additional personal data will be collected without consent.
Usage of Personal Data:
The data provided will be used exclusively for promotional activities related to Royale Travels Ltd, such as social media posts, website content, marketing campaigns etc.
Photography Consent
By participating in our tours and activities, you consent to being included in photography or videography taken during the trip. These may be used for marketing or promotional purposes by our company, or third party tour operators, agencies, or partners, unless otherwise explicitly stated by you.
Data Security
We implement strict security measures to safeguard your personal information from unauthorized access, alteration, or misuse.
GDPR
We are fully committed to safeguarding your personal information in alignment with the General Data Protection Regulation (GDPR). You have the right to access, update, or request deletion of your data at any time. For any inquiries regarding your privacy, please contact us at info@royaletravels.co.uk